Assists Director of Housekeeping to plan, organize, coordinate, and assign workload. Selects trains and manages staff.

Main Duties & Responsibilities

– Inspects and evaluates guest rooms
– Ensures guestrooms are cleaned and maintained according to the hotel¿s standards.
– Monitors supply of all cleaning materials, amenities and linen.
– Supervise monthly linen inventory for respective tower.
– Examines manager¿s reports and inspect all Out-of-Order rooms daily.
– Maintains a good working knowledge of cleaning supplies and their proper usage and mechanical equipment and their maintenance.
– Ensures the cleanliness and maintenance of tower guest rooms, hallways, stairwells, elevators and linen rooms to the hotel¿s standards.
– Monitors key control procedures.
– Monitors maintenance requests and ensures timely attention to it.
– Supervise section staff ensuring that departmental policies and procedures are followed.
– Trains, counsels and motivates staff.
– Carries out progressive disciplinary action when necessary.
– Handles guests¿ complaints in accordance with hotel policies.
– Performs other reasonable duties that may be requested from time to time

Requirements

– college degree preferred but not essential
– minimum job experience level two years in a Supervisory position, or five years in a Housekeeping or Public Areas position.
– computer literacy in:
¿ Microsoft Word
¿ Microsoft Excel
¿ Microsoft Outlook
¿ Microsoft PowerPoint
– Demonstrated knowledge of service and Housekeeping operations in high volume environment
– Proven knowledge of financial and operational management
– Strong communication skills