Project Title: Baha Mar Casino
Job Title: Pit Manager
Reports to: Table Games Shift Manager

Baha Mar Casino’s Pit Manager will work together with the Table Games Shift Manager and is responsible for managing the casino floor ensuring superior customer/team member service and compliance with all gaming and company regulations and procedures, in order to maximize company revenue.
The Baha Mar culture begins with PASSION.

We have a passion for “BETTER THAN BEST” that leaves a lasting impression on our guests, and creates a timeless resort experience that is glamorous, fun and exceptional. Here is how you can “own the wow!”

• Care deeply
• Have a generous spirit
• Thrive as part of a team
• Pay exacting attention to details
• Create emotional connections with our guests
• Be strongly committed to Baha Mar’s success
What you will also have already accomplished:

• A Bachelor degree in Hospitality, Tourism or related discipline
And/or
• 5+ years of experience in table games operations
Description of Responsibilities

Baha Mar Casino’s Pit Manager will be responsible for managing the casino floor ensuring superior customer/team member service and compliance with all gaming and company regulations and procedures, in order to maximize company revenue. Responsibilities will include, but are not limited to:

• Ensure that Pit team members comply with the rules, regulations and directives of The Bahamas Gaming Board and established Baha Mar Casino internal control and procedures
• Coordinate decisions/instructions in the event of a property emergency including fire, power outage, bomb threat, elevator malfunctions etc.
• Interact with Surveillance Department advising them immediately of any possible problem areas
• Observe games looking for irregularities or deviations from established procedures
• Closely observe table limits to ensure they reflect fluctuations in business levels
• Concentrate on large play, ensuring integrity of game and that its equipment is not compromised
• Maintain control of cards, dice and keys ensuring they are accounted for at all times
• Ensure scheduling of Table Games team members are at levels that meet business needs
• Ensure that all team members are cordial and courteous to all patrons and fellow team members
• Conduct periodic team member performance appraisals in accordance with company policy
• Attend to Pit Team members’ complaints as they arise, resolving them in accordance with company policy
• Supervise pit team members ensuring that they are adhering to company and regulatory policies and procedures
• Communicate all pertinent information to the relieving Table Games Pit Manager
• Refer customers to the Table Games Shift Manager on decisions requiring higher authority according to company policy
• Recommend to the Table Games Shift Manager any changes in staffing levels or make appropriate adjustments when necessary
• Report violations of any regulatory requirements and/or any actual or suspected irregularities immediately to the Table Games Shift Manager