The AKA Manager will be responsible for the smooth operation the club by facilitating and managing all children¿s programs and facility operations. Manager will oversee all staff for the area and be responsible for ensuring program is offered to a defined standard of quality.

Main Duties & Responsibilities

– Responsible for all aspects of group bookings
– Ensure club program and logistics run smoothly on a day to day basis
– Maintains and monitors productivity and work flow including checklists
– Monitors all aspects of the club
– Coaches team members through daily briefings, feedback and
– evaluations on a regular basis
– Provides positive encouragement and constructive feedback with staff as required
– Coordinates and supervises quality programs for guests ages 3 to 12 years and related facilities
– Recruits, hires and supervises all staff
– Prepares roster and payroll and supervises implementation of duties and programs
– Assists with the management of operational budget
– Administers accurate records and paperwork for participation and evaluation
– Assists with managing all relationships with AKA club consultants
– Assist with recruitment, hiring, and supervision of staff.
– Assist in the facilitation of all employee issues as it relates to Human Resources.
– Attends meetings as assigned
– Imparts imaginative experience to all members of AKA team
– Ensures data base is maintained on all club attendees
– Coordinates correspondence / newsletter to all attendees
– Maintains all equipment and supplies and re-orders as required
– Makes budget allowance for Capex replacement
– Monitors waste and loss (shrinkage)
– Monitors all FF&E and DS&E
– Ensures good stewardship of supplies and resources
– Solicits guest feedback in regards to programming, service and facilities
– Communicate any problems or concerns with operations manager on daily basis
– Provides guest service through positive interaction and interest in families needs for service and amenities
¿ Manages independently scheduled events
– Oversees daily routine and maintenance tasks as assigned
– Ensures objectives and standards of quality for programs are consistently met
– Facilitates ongoing training and development of staff
– Assist in all other departments within the Guest Activities division as needed
– Assists in the development of marketing initiative to continually drive attendance.
– Overall cleanliness and maintenance of assigned area.
– Performs other reasonable duties that may be requested from time to time

Requirements

– Three years cumulative experiences with children¿s programming
– B.A. or equivalent in Recreation, Education, Hotel management or related field.
– Good swimming ability.
– Computer literate, proficient in Microsoft Office.
– Excellent communication skills both verbally and written.
– Certification in CPR and First Aid, second language helpful.
– Food handler¿s certificate
– Strong organizational skills
– Excellent communication skills
– Excellent business capabilities and management skills
– Understands and enjoys working with children
– Computer Literate
– Leadership Skills
– Ability to effectively supervise and manage people and resources
– Aptitude for coaching staff
– Knowledge of guest services, guest relations, leisure activities and recreation
– Excellent public speaking skills
– Resourcefulness
– Flexibility and adaptation
– Ability to interact and build rapport with guests of all ages
– Creativity skills
– Continuing education and the ability to innovate and update programs